Privacy Policy

Last Updated: January 2025

PetCare Fin Hub LLC ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information You Provide

When you use our service, we may collect the following information:

• Full name (first and last name)
• Email address
• Phone number
• Mailing address
• Estimated credit score range
• Desired loan amount
• Purpose of financing
• Employment information
• Income information

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Geographic location (city/state level)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Matching Services: To connect you with third-party lending partners who may offer financing options that match your needs
• Communication: To respond to your inquiries, send service-related notices, and provide customer support
• Marketing: To send promotional communications about our services (with your consent)
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

3. How We Share Your Information

We may share your information with:

• Lending Partners: Third-party lenders, financial institutions, and loan brokers in our network who may offer financing products
• Service Providers: Companies that help us operate our website, process data, or provide customer service
• Marketing Partners: Advertising networks and analytics providers
• Legal Requirements: Law enforcement, government agencies, or other parties when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Your Rights and Choices

4.1 Opt-Out of Communications

You may opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to any SMS messages
• Contacting us at the information provided below

4.2 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.

4.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. Please note that once your information has been shared with lending partners, you will need to contact those partners directly regarding their data retention practices.

5. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the "sale" of your personal information to third parties
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your CCPA rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Deliver targeted advertising
• Analyze website performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain lead information for up to 36 months.

9. Third-Party Websites

Our website may contain links to third-party websites, including those of our lending partners. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us